Account & data deletion
You can request deletion of your PurrClue Sudoku account and associated data by contacting tianjihh. You do not need to reinstall the app to make a request.
Send a deletion request
- Email liyan84926@gmail.com with the subject “PurrClue Sudoku — account deletion”.
- Include your in-game user ID if available, your country and enough information for us to locate the account. If you cannot find the ID, explain that in the message.
- We may ask for limited information to verify that the account is yours. Do not send passwords, full payment-card details or identity documents unless we explain a necessary and secure verification process.
Request account deletion by email
What happens next
Support will review your request, explain any verification needed and tell you the expected completion time. After verification, deletion covers the account and associated game progress, task and balance records, and linked data that is no longer required. Account deletion is different from disabling access. Deleting local app data or uninstalling the app does not automatically remove server-side data.
Limited retention and service providers
Some records may be retained where necessary for security, fraud prevention, resolving disputes or compliance with applicable law. We will identify relevant exceptions when responding to your request. Where providers process associated data on our behalf, the request will be handled with them as applicable. See the Privacy Policy for more information.